Original topic:

Call Audio distortion

(Topic created: 09-19-2021 05:07 PM)
userI8AG7ANbYA
Constellation
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Galaxy S21

Currently have distorted audio during phone calls. I have looked all over the setting to see if I set my phone up wrong. Some times call fades in and out, crackling, and echos. Sometimes I hear it but my conversation on the recipients side is doing all the issues I spoke about. Is it my phone or could my provider be having issues?

 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S21

Hi, I am sorry you are experiencing distorted call audio. It could very well be a carrier issue, such as signal strength for the area(s) or issues with the network. However, to rule that out, there is a guide with steps that can help resolve this. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this article a read and try these steps: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

 

Please let me know if this help.

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