Original topic:

Calls not going through, US mobile to Canada mobile

(Topic created: 10-22-2021 05:59 PM)
userRGqhLN2lx7
Constellation
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Galaxy S21

Hello, 

Earlier this week I got myself a Samsung S21 Ultra, via AT&T. The service is great to almost everything except mobile calls to Canadian cell phones.

When I call someone's cell phone the initial call sound triggers but then is followed by dead silence. The person on the other line can supposedly hear me but I cannot hear them, I don't even hear ringing when it's calling.

I've called tech from both ATT and Samsung, neither of whom could solve my issue.  Supposedly this is a Samsung thing because I put my sim card in multiple iPhones and my calls went through. 

I was wondering if someone has experienced this same thing and if they have solved it, what the solution is. Please help! Otherwise I'm planning on returning this phone. 

I love Samsung but it has failed me this day. 

P.S. my calls to Canadian landlines work fine. Just to Canadian cell phone it doesnt.

Thanks in advance!

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TheGalaxy
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Galaxy S21
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Reboot
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