Original topic:

Camera Jitter

(Topic created: 04-30-2023 08:26 AM)
Elenepanch
Constellation
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Galaxy S21

camera shakes from left to right when I record videos. it becomes even more visible when I zoom from 2x to 3x, has been happening for the past 2 weeks. When taking 8k videos, this problem does not exist. Base S21 SD

Video examples (Phone is propped up, not hand held)

8K - No Jitter 

UHD 60Fps - Horizontal Jitter 

UHD 30Fps - Horizontal Jitter 

FHD Auto - Horizontal Jitter 

FHD 60Fps - Horizontal Jitter 

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hello Elenepanch, welcome to the Samsung Community, and thank you for posting. I understand your S21 camera jitters while recording videos. There are many things that can cause this to happen. Please take a look at these troubleshooting steps: 


Turn off Tracking auto-focus.
Open the Camera app and tap the Settings icon. Tap the switch next to Tracking auto-focus to turn it off.

If the camera still isn't focusing, you should try resetting the camera to its default settings. Tap the Settings gear, and then swipe to and tap Reset settings.

If you are still having issues please do the following: 

Perform a software update can resolve issues and problems with apps, including your camera.

You can try using Safe mode to figure out if recently installed apps are causing an issue with your camera's focus.
Press and hold the Power key and Side key. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. Touch and hold the Power off icon, and then tap Safe mode when it appears.

Your phone will restart and “Safe mode” will be displayed in the bottom left corner of the screen. Check your camera's focus and remove any recently installed apps if needed. Restart your phone to exit Safe mode.

 

If your camera still has issues focusing, please visit a Samsung walk-in service center or you can schedule a repair service online.

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2 Replies
ERICG0023
Astronaut
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Galaxy S21
Having the same problem!!
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hello Elenepanch, welcome to the Samsung Community, and thank you for posting. I understand your S21 camera jitters while recording videos. There are many things that can cause this to happen. Please take a look at these troubleshooting steps: 


Turn off Tracking auto-focus.
Open the Camera app and tap the Settings icon. Tap the switch next to Tracking auto-focus to turn it off.

If the camera still isn't focusing, you should try resetting the camera to its default settings. Tap the Settings gear, and then swipe to and tap Reset settings.

If you are still having issues please do the following: 

Perform a software update can resolve issues and problems with apps, including your camera.

You can try using Safe mode to figure out if recently installed apps are causing an issue with your camera's focus.
Press and hold the Power key and Side key. On phones without a dedicated Power key, you can swipe down from the top of the screen to open Quick settings, and then tap the Power icon. Touch and hold the Power off icon, and then tap Safe mode when it appears.

Your phone will restart and “Safe mode” will be displayed in the bottom left corner of the screen. Check your camera's focus and remove any recently installed apps if needed. Restart your phone to exit Safe mode.

 

If your camera still has issues focusing, please visit a Samsung walk-in service center or you can schedule a repair service online.

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