Original topic:

Camera awful. Blurry pics.

(Topic created: 07-21-2021 05:46 AM)
userZiT2Wd18TR
Asteroid
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Galaxy S21

Traded my Galaxy S9+ for a Galaxy S21+. Big mistake! My 9+ took good pics and I upgraded

due to reviews raving about the S21+ camera. Just not true. I have done multiple experiments using

a tripod and continue to get blurry pics from all ranges with rear camera and yet front facing camera

the pics are far superior. I have literally gotten full blur photo's at times using a tripod and remote

control and no movement of subject or phone. I have dome multiple resets as well as using "scene optimizer" both on and off. Also experimented with "tracking auto-focus" on and off modes.

Doesn't matter. Camera blur continues. Lighting doesn't matter either. This phone cost 1k+ and the

camera is inferior. I have used google and found many many S21 owners having the same or similar problems. 

I called Samsung and they told me to take it into the local uBreakiFix. I suspect this is what the phone techs are told to say as clearly there is no fix. Also, why should I have to take a brand new $1K+ phone in for repair?

This is just not right and will not buy another Samsung product unless this is remedied to my satisfaction.

I will be tweeting about this when I have more information.

 

12 Replies
bill-e
Samsung Care Ambassador
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Galaxy S21

@Alex94 You'll never be happy with the phone so if you're still within your 14 day window (check that that is the right number of days) I'd recommend sending it back.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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Alex94
Astronaut
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Galaxy S21
"Never Happy" is a stretch. Clearly this phone has some hardware issues that need to be worked out by Samsung. If the focus worked properly, the auto tracking actually stayed focused on movement, the burst mode shutter speed was fast enough to actually capture detailed photos, and the single take actually worked with the preferences selected, rather than ignoring the preferences set, then the phone would do what it's promised to do and make the almost $1,400 price worth it. However, I have yet to see any detailed motion shots, let alone with any consistency, of any kind from this phone.
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bill-e
Samsung Care Ambassador
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Galaxy S21

@Alex94 My point was that with the issues you've been having you shouldn't keep the phone because it will always bug you and it doesn't matter what's at fault, you've been soured on it.  I shared my personal opinion  which was to return it and save yourself from that.  

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
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