My Outlook exchange account has no problem with email and calendar. But suddenly the contacts that are on the server won't sync to the Samsung contact app on my galaxy s21. I don't want to delete the account because I have been adding contacts on my phone in this Outlook exchange directory. I will loose all of them. Thanks for suggesting solutions.
Hello, thank you for your feedback. I understand your concerns with this situation and I will be more than happy to assist you with getting your contacts sync to your Outlook account.
Open your phone Settings > Applications > Outlook > Make sure Contacts is enabled. Then open the Outlook app and go to Settings > tap on your account > tap Sync Contacts. Check to see if your account is now sync with your Outlook account.
If your account is still not sync with your contacts, try these steps:
In the Outlook app, go to Settings > Tap the account that is not syncing > Tap Reset Account. Check to see if your account is syncing.
Still not working? Delete and re-add your email account: From Settings, tap the account that is not syncing > tap Delete Account > Delete from This Device. Then re-add your email account in Outlook.
If you still need help syncing your calendar or contacts to your mobile device, please reach out to Microsoft support.
Steps to fix if you Can't get Ms Outlook exchange to sync contacts
Refresh Outlook Click Refresh Refresh icon in Outlook.
Turn off iCloud Contacts and Calendar, then turn it back on Open iCloud for Windows. Deselect Mail, Contacts, and Calendars, then click Apply. Wait a few seconds, select Mail, Contacts, and Calendars, then click Apply. Open Outlook. Make sure the iCloud Outlook Add-in is active In Outlook 2010 and later:
Click the File menu. Click Options in the left panel. Click Add-Ins in the left panel of the Outlook Options window. Look at the list of add-ins in the Active Application Add-Ins section. Select the iCloud Outlook Add-in. Learn how to manage Add-ins with Microsoft Outlook.
Check your default account in Outlook In Outlook 2010 and later:
Click the File menu. Select Info > Account Settings > Data Files. If iCloud is the default account in the Comments column, select a different account, and click Set as Default. Restart your computer After you restart your computer, check if you fixed the issue.
Hello, thank you for your feedback. I understand your concerns with this situation and I will be more than happy to assist you with getting your contacts sync to your Outlook account.
Open your phone Settings > Applications > Outlook > Make sure Contacts is enabled. Then open the Outlook app and go to Settings > tap on your account > tap Sync Contacts. Check to see if your account is now sync with your Outlook account.
If your account is still not sync with your contacts, try these steps:
In the Outlook app, go to Settings > Tap the account that is not syncing > Tap Reset Account. Check to see if your account is syncing.
Still not working? Delete and re-add your email account: From Settings, tap the account that is not syncing > tap Delete Account > Delete from This Device. Then re-add your email account in Outlook.
If you still need help syncing your calendar or contacts to your mobile device, please reach out to Microsoft support.
