JUMP TO SOLUTION Solved

Original topic:

Can you Connect the Smart Tag to multiple Smartthings accounts?

(Topic created: 02-01-2021 10:01 PM)
JohnSheppard
Astronaut
Options
Galaxy S21
So I pre-ordered a S21 ultra and S21 for myself and my wife. And so I received several smart tags. I connected one to my smartthings account and one to my wife's smartthings account. Even though we are members of the same Home, we can not locate eachothers tags. It says only the owner can locate the tag. Does anybody know how to locate the Smart Tag on both smartthinga accounts? 

1 Solution


Accepted Solutions
Solution
SJohnson
Samsung Care Ambassador
Options
Galaxy S21
9 Replies
Solution
SJohnson
Samsung Care Ambassador
Options
Galaxy S21
JohnSheppard
Astronaut
Options
Galaxy S21
well that stinks. there should be an option to share control of the Smart Tag with other home members.
This-is-me
Comet
Options
Galaxy S21
you can have 2fones 1tag! caveat is they must both be under same samsung account. I have n20u and s21u that connects simultaneously to same tag.
megaroeny
Cosmic Ray
Options
Galaxy S21
I keep seeing this request come up. How did they not think of this from the start??
JohnSheppard
Astronaut
Options
Galaxy S21
I don't know but one would think they would have. especially if they are competing with Tile
0 Likes
Reply
megaroeny
Cosmic Ray
Options
Galaxy S21
Exactly. I still like my Tile more for features, but the Smart Tag is definitely more reliable and better built.
0 Likes
Reply
JohnSheppard
Astronaut
Options
Galaxy S21
for sure. I've never had an issue connecting to the smart tag but the tile gives me issues sometimes.
0 Likes
Reply
megaroeny
Cosmic Ray
Options
Galaxy S21
thankfully these things can be fixed with a software update. So I'm hoping for that
0 Likes
Reply
JohnSheppard
Astronaut
Options
Galaxy S21
exactly. I'm hoping enough people complain about it and they make an update