Original topic:

Cannot call or text and battery draining

(Topic created: 05-05-2025 04:26 PM)
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AllisonP1027
Constellation
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Galaxy S21

Hi. I had to upgrade to the eSims card. Once I did that my phone said I needed the 7.0 update. Updated my phone and now I can't make calls or text. Tried going to the store and they say I can't do anything. Also my battery life sucks! Now update just drains it. Help help is greatly appreciated 

2 Replies
ztzrico
Asteroid
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Galaxy S21
Same here with S23. No data, no phone call, no text unless I connect to wifi call. Service provider tried a new sim card and activated eSim later...None worked. Phone is literally useless once I leave the wifi area. Samsung, get it fixed!
Robin621k
Honored Contributor
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Galaxy S21
Who is your provider?