So, I'm trying to trade in my Galaxy Note 20 for the Galaxy S21 Ultra using the try now pay later option. My affirm loan gets approved and it immediately sends me to Samsung to complete the order, but before it does, it errors out saying "Card is not supported for trade in transactions, please enter a valid credit card". First off, it is all typed in just right. Secondly, I have used this card a couple times in this last year for trade in's and it has been just fine. I have talked to customer support, order support, technical support, ANY kind of support that I can think of and NO ONE has an answer for me why this isn't working! This is the most frustrated I have ever been trying to purchase a new phone! Has anyone else had this issue purchasing their phone? If so, how did you go around it? I just want my phone 😞
If you talk to Samsung support and they don't know why or what is going on, I got one word for you: SUPERVISOR please and of course you need to be nice about it, or they might hang up on you.?..and if that person doesn't have the right answer go for it again: it is called customer service satisfaction department. But mind you, you can only get there from a SUPERVISOR.
It can be a pain as I went through a rough time back in February about my S10 plus. In short received an update and it killed my phone, received a new one and it worked fine until the first update, fried again. Received the new replacement and traded it in VIA SAMSUNG (on the phone) FOR A S21 ULTRA. But it did take a while on the phone w/ them.
NOT trying to rub it in, but you will LOVE the S21 ultra I am still learning about mine, and all the things that you can do.
No, my Note 20 is allowed to be traded in. they're trying to say it has something to do with my card that I have used multiple times on their website now apparently not being supported. I am going to try the calling support route again because all support has been doing is "escalating my ticket" further. It's obviously getting nowhere...
Ugh, I know. I've been in love with it since they debuted it lol
Don't get "mad" at them (even though you want to), but you have to be the nice one and at some point someone will make it happen for you!!!!