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Original topic:

Cleaner app

(Topic created: 12-16-2021 07:05 PM)
Ellin
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Galaxy S21
Just got some kind of warning on my phone about installing a cleaner app update due to Samsung hacks, looks official but also suspicious did anyone else get this???? Is it garbage or real?
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bill-e
Samsung Care Ambassador
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Galaxy S21

@Ellin Try installing Malwarebytes and running that to see if it can find the offending app.

https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware

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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
Ellin
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Galaxy S21
Thanks
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Ellin
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Galaxy S21
I did it, scanned my whole phone and found one malware,a barcode scanner that I don't think I've ever used I'm keeping this for the first month free and then I'll see if things are good I'll subscribe. Do you use this? Weird that it was always showing Google. Thank you!!
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bill-e
Samsung Care Ambassador
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Galaxy S21

@Ellin  I subscribe to it for my PC as my Malware/Antivirus and I get the Android for no extra charge.  I've been using it on my PC for a decade.

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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
Ellin
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Galaxy S21
Thanks so much for your help!!
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bill-e
Samsung Care Ambassador
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Galaxy S21

Any time Ellin.  By the way I just scanned my phone and found no Malware.  What was it you said about Google?

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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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Ellin
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Galaxy S21
Every time I woke up my screen a Google ad would pop up
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bill-e
Samsung Care Ambassador
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Galaxy S21

So is that gone now?

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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3 (VZW)
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Ellin
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Galaxy S21
Well, did this late last nite, I'm in new York, just got up an hour ago, so far, nothing!
NeonX89
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Galaxy S21
Yes after clearing and stopping it, all you have to do is tap to start it. "Clearing it just deletes any inner saved data that may have been scam ads loaded," force stopping will "end any current chrome notifications in the background." Once it's open again it will be fresh and clean like you just installed it.
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