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‎06-15-2022 04:44 AM (Last edited ‎06-20-2022 11:21 AM by SamsungRyder ) in
Galaxy S21My s21 kinda looks like it's curved with the screen pushing out a little in the middle of the phone.... It's not obvious but I'm sure it's curved and I'm pretty sure it didn't come like that, I know some phones make them curved so they fit in your hand better but I'm pretty sure this one was flat when I first got it, slowly it seemed to curve and it's DRIVING ME CRAZY!!!! any advice on how to flatten it out or????? AHHHH!!!!
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‎06-20-2022 11:14 AM in
Galaxy S21I am very sorry to hear of the swelling on your phone. As tom2055 pointed out, it is not normal for it to be pushing out from the middle of the screen, and is possibly a swollen battery. It is best to get it to a service center to be looked at as soon as possible. To find the best place for a walk-in and set up an appointment or find other repair options, visit https://samsung.com/us/support/service and follow the steps to get this resolved as soon as possible. You are free to also call into customer support at 1-800-726-7864 to discuss mail-in service options.
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‎06-15-2022 05:12 AM in
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‎06-15-2022 05:22 AM in
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‎06-15-2022 08:05 AM in
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‎06-15-2022 08:16 AM in
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‎06-15-2022 08:23 AM in
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‎06-17-2022 04:10 AM in
Galaxy S21Whether you return it to the place of purchase or use any warranty you'd receive a refurbished device. If that's acceptable to you. Otherwise I'd contemplate upgrading the device and let Samsung enjoy the trade-in you'd be sending them.
That's the only legitimate way you could get money back on the device to use toward a new one IF THAT'S THE ROUTE you seek to resolve this abnormality your experiencing.
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‎06-20-2022 11:14 AM in
Galaxy S21I am very sorry to hear of the swelling on your phone. As tom2055 pointed out, it is not normal for it to be pushing out from the middle of the screen, and is possibly a swollen battery. It is best to get it to a service center to be looked at as soon as possible. To find the best place for a walk-in and set up an appointment or find other repair options, visit https://samsung.com/us/support/service and follow the steps to get this resolved as soon as possible. You are free to also call into customer support at 1-800-726-7864 to discuss mail-in service options.