I would recommend reaching out to our customer service team directly as they can remote into your device and see the symptoms you are experiencing. They can be reached at 1-800-726-7864 for further assistance.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Check Bixby for an update. An urgent update was pushed Feb 03 which stated:
- Bug Fix: We've fixed there is no notification sound from some apps sometimes.
You want to be at least at version 188.8.131.52.