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Original topic:

Edge Lighting not working with text

(Topic created: 02-05-2021 12:21 AM)
glr1989
Cosmic Ray
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Galaxy S21

I just got my galaxy s21 and I have enabled edge lighting. But when i get a text it doesn't work. My lock screen will appear and i see the message icon. Anyway to fix this?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

I would recommend reaching out to our customer service team directly as they can remote into your device and see the symptoms you are experiencing. They can be reached at 1-800-726-7864 for further assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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LongHiker
Samsung Care Ambassador
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Galaxy S21

@glr1989 

In Settings -> Notifications -> Included apps, ensure that your messaging app is enabled. 

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glr1989
Cosmic Ray
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Galaxy S21
all apps have been enabled. it still isn't working.
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LongHiker
Samsung Care Ambassador
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Galaxy S21

@glr1989 

Check Bixby for an update. An urgent update was pushed Feb 03 which stated:

- Bug Fix: We've fixed there is no notification sound from some apps sometimes. 

You want to be at least at version 3.0.53.2.

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glr1989
Cosmic Ray
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Galaxy S21
it says i have the latest update
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MarvinG84
Comet
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Galaxy S21

Have you tried to restart your phone?

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glr1989
Cosmic Ray
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Galaxy S21
yes i have tried restarting and shutting off my phone. still not working.
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MarvinG84
Comet
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Galaxy S21

Have you tried a different effect for the edge lighting?

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glr1989
Cosmic Ray
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Galaxy S21
yes i tried all of them. still not working. screen just wakes up every time I get a text.
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MarvinG84
Comet
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Galaxy S21

Sorry that's all I could think of.

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