Original topic:

External/bottom speaker not playing sound

(Topic created: 06-10-2022 11:06 PM)
tagr
Astronaut
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Galaxy S21
All sound media, phone calls, notifications, are coming through the top/phone speaker.  Any advice? I already restarted in safe mode and the issue continued. Should I take it in?
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4 Replies
MrPhotoMoto
Comet
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Galaxy S21
Sounds like a hardware issue. Maybe the speaker has gone out.
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tagr
Astronaut
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Galaxy S21
Shoot okay. That is the logical conclusion. This has never happened on a phone before, its like it knows to play sound out of the top instead of no sound at all which i don't understand
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MrPhotoMoto
Comet
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Galaxy S21
If you go into the "Support" section of this app and click on "Diagnostics" you can actually do a test on the speakers to make sure that's what it is. Screenshot_20220611-031256_Samsung Members_2470_1654931576.jpgScreenshot_20220611-031316_Samsung Members_2472_1654931596.jpg
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tagr
Astronaut
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Galaxy S21
Thank you, i did do the diagnostic, when it came to the speakers, sound only came out of the top
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