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01-18-2021 01:56 PM in
Galaxy S21BEWARE!!
At the top of many pages is a banner That says: "For a limited time, pre-order the new Galaxy S21 5G to get up to $700 trade-in creditᶿ, $200 instant credit toward accessories, and a free Galaxy SmartTag.PRE-ORDER NOW"
If you cliick on that you will find that instead of getting the stated $200 instant credit you will only get $100. I tried to get the @$200 credit and was told that only applied to the Ultra version. Nowhere did it say that in the order information. This is cllearly a classic example of "BAIT AND SWITCH!"
Solved! Go to Solution.
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01-18-2021 02:14 PM in
Galaxy S21- Mark as New
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01-22-2021 10:33 AM in
Galaxy S21I don't believe that I said it was illegal. At best it is misleading and and somewhat unethical. Samsung is better than this!
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01-18-2021 03:08 PM in
Galaxy S21
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01-19-2021 12:26 PM in
Galaxy S21Here is a link to the full Terms and Conditions for Trade-ins: https://www.samsung.com/us/trade-in/terms-and-conditions/ For more information, you are welcome to call our eCommerce team at 855-726-8721 directly.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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01-22-2021 10:50 AM in
Galaxy S21This has nothing to do with trade-ins.
Simply replacing "$200 instant credit toward accessories" with "up to $200 instant credit toward accessories" would be clearer and more truthful.
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01-25-2021 10:49 AM in
Galaxy S21
I think the "up to" in front of "$700 for trade in" also covers the accessory credit part. In their mind anyway.
Also, maybe they just updated it, but at the top of Sasmung.com I see this:
"Pre-order the new Galaxy S21 5G and get up to $200 instant credit toward accessories."
But to be fair, if I go to S21 product page, there is another line at the top:
"Pre-order Galaxy S21 5G to get up to $700 enhanced trade-in credit. Plus, get $200 instant credit towards accessories and a free Galaxy SmartTag."
And then below it it says:
"From $99.99 with eligible trade-inᶿ or $2.78/mo for 36 months⊕ Pre-order today and get up to $150 Samsung credit and a free Galaxy SmartTag."
I can definitely see how this can be misleading:(

