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False positive for moisture detection?

(Topic created: 10-26-2021 09:40 AM)
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Cosmic Ray
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Galaxy S21

Is there a way to check whether the moisture check is false positive?   My S21 just popped up this warning and will not go away.  I am absolutely certain the phone has not come in any contact with water.

I am suspicious because I recently traded in my S10+ to T-Mobile and we had a disagreement that their "depot" found water damage.   I lost.  It was hopeless "he says, she says" situation.  Ugh...

Screenshot_20211026-071312_Spotify.jpg

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Good afternoon, I can certainly understand your frustration. Unfortunately there is not a way to test a false positive without repairs. Here are some steps you can try that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001449/  However, if these steps do not help repairs would be your next step. You are welcome to give us a call at 1-800-726-7864 directly in order to go over your repair options. 


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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Good afternoon, I can certainly understand your frustration. Unfortunately there is not a way to test a false positive without repairs. Here are some steps you can try that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001449/  However, if these steps do not help repairs would be your next step. You are welcome to give us a call at 1-800-726-7864 directly in order to go over your repair options. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Calder-Cay
Honored Contributor
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Galaxy S21
if you haven't, try this:

Press and hold Side key until you see Power Off - select it to power off the phone.

Now, off to the Maintenance (Recovery) screen:

Press and HOLD the Volume Up key, and while holding, press and HOLD the Side key.

When the Samsung splash screen appears, release both keys. Within a few seconds, you'll see the Maintenance screen, with a number of menu options.

Use the Volume Down key to highlight Wipe Cache Partition. Press Side key, select "Yes".

Now, Use Volume key to highlight "Repair Apps" (should be last menu option). Use Side key to select it.

The phone will automagically restart. Let the phone settle down for a couple of minutes.

... still get the message ?
SunnyZ
Asteroid
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Galaxy S21
Crazy because i had this issue constant alarm sound...😖 I used this..Screenshot_20211026-103112_Amazon Shopping_211.jpg
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Calder-Cay
Honored Contributor
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Galaxy S21
.
Another inexpensive option / no waiting on shipment is to place the phone in rice for a length of time
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Njdan30
Comet
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Galaxy S21
Lol I've gotten this message numerous times when my phone was not near water, a faulty charger wire can make this appear also. The funny thing is earlier this year my small boat sunk in the river and my phone was in my pocket for a while totally submerged in freezing water but the message never came on lol
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LenaCheney
Explorer
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Galaxy S21
What's nuts is the phone has an ip68 water rating. Has your phone had a crack in the screen or been opened up that would have broken the water seal? BTW don't use rice. You can use your hair dryer on the cold setting or place it in front of a fan. My son's firetablet gets that warning and I did a factory reset and it went away
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Njdan30
Comet
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Galaxy S21
When I open phones for repair I seal them. Always have I was referring to the stupid moisture in Port error lol.. nuts is trying to unlock your phone in a strong current with a stupid finger print or password 😆.
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LenaCheney
Explorer
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Galaxy S21
I wasn't aware that when you close a phone the waterproof sealing can be replaced. Do most shops replace it? Because I had a screen repair before and was told there was no way to make it ip68 again
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