Original topic:

Freeze and Crash less than a month after receiving

(Topic created on: 4/5/21 11:13 PM)
polohhip
Astronaut
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Galaxy S21
So I had the s21 for less than a month and recently the phone frozed, crashed and was stuck on a boot-loop for a long time. Until I decided to factory reset the phone. After that happened, I reinstalled from my backup. The problem now is that for the past few days the phone keeps on freezing and crashing leading to a short reboot on any app. I put the phone into safe mode. But guess what it frozed, crashed and rebooted out of safe mode. So I don't know what do now. Hoping to to get a replacement from Samsung after I talk to customer service tomorrow. 

S21 5g unlocked (no carrier)
2 Replies
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Galaxy S21

you should take it to the nearest service center and have them take a look at it. 

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polohhip
Astronaut
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Galaxy S21
Back from the tech service and they claimed they didn't encounter any problems. But the second I got my phone back. It froze, crashed and rebooted. Problem still exist
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