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11-08-2022 05:44 PM in
Galaxy S21I have the Galaxy S21 Ultra 5G, It seems like after the last update it has started freezing and rebooting almost constantly as I am doing things on my phone and even when nothing is happening and it is sitting idle.
I have tried a soft boot, a hard boot, and even a factory reset... to no avail! nothing seems to fix the issue.
I was hoping someone else may have a fix for this with some other method, or if Samsung will be updating the software with a fix anytime soon.
This is the first time I have ever had a problem with a Samsung phone, and I have been a faithful Samsung user for many years.
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11-09-2022 11:30 AM (Last edited 12-05-2022 09:08 AM by SamsungRei ) in
Galaxy S21Hello, I can certainly understand how frustrating it is when your phone is constantly freezing and rebooting. It seems you have tried all of the troubleshooting available here: Samsung phone or tablet reboots repeatedly.
We also recommend making sure the Android System WebView is updated.
- Open the Play Store app.
- Search for “Android System WebView.”
- Select Update.
The next step would be a service repair. You can use the following link below to request service in the U.S. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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11-08-2022 05:47 PM in
Galaxy S21- Mark as New
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11-08-2022 06:04 PM in
Galaxy S21I am not on Beta.
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11-08-2022 05:50 PM (Last edited 11-08-2022 05:51 PM ) in
Galaxy S21- Mark as New
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11-09-2022 11:30 AM (Last edited 12-05-2022 09:08 AM by SamsungRei ) in
Galaxy S21Hello, I can certainly understand how frustrating it is when your phone is constantly freezing and rebooting. It seems you have tried all of the troubleshooting available here: Samsung phone or tablet reboots repeatedly.
We also recommend making sure the Android System WebView is updated.
- Open the Play Store app.
- Search for “Android System WebView.”
- Select Update.
The next step would be a service repair. You can use the following link below to request service in the U.S. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html