Original topic:

Froze phone

(Topic created: 06-24-2022 09:56 PM)
userCMtRSfZ6S2
Asteroid
Options
Galaxy S21
I need help is someone else s21 ultra when using any app goes froze and turn off it self 
9 Replies
PowerUser
Astronaut
Options
Galaxy S21
What app are you referring to and have you tried uninstalling it to verify it's definitely the culprit causing the device to freeze then shutdown?

Provide more information.
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userCMtRSfZ6S2
Asteroid
Options
Galaxy S21
Any app
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PowerUser
Astronaut
Options
Galaxy S21
have you tried uninstalling it to verify it's definitely the culprit causing the device to freeze then shutdown?

Have your tried to Factory Reset your device to eliminate any and ALL issues?
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userCMtRSfZ6S2
Asteroid
Options
Galaxy S21
Not yet
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PowerUser
Astronaut
Options
Galaxy S21
Well, there you go. You've got to go through the process of elimination to determine the who, what and why is causing this to happen.
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sjck321
Asteroid
Options
Galaxy S21
Factory reset
#1- Go to settings
#2- click "my phone" (scroll all the way to bottom(
#3- see says "reset" click that
#4- "factory data reset" click that
* Make sure you back up everything you need also, your SD card, don't forget to encrypt SD card, unmount it and remove before doing any of this if not it will be erased!*
< This should save your problem
You also could uninstall the app then reinstall the app, before resetting your device!>
I hope this helps you!
Minny
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jimmyweda
Galaxy
Options
Galaxy S21
Doesn't erase microSd card. I never remove mine and has never been touched. I believe it even tells it won't.
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MrPhotoMoto
Comet
Options
Galaxy S21
You can't fix ignorant..
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Who_Dis
Neutron Star
Options
Galaxy S21

boot to safe mode and see if it still happens

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