It's been nearly two months since I bought the Galaxy S21 5G and this morning I noticed a deep scratch at the bottom center of the screen display right where I usually touch with my finger or fingernails sometimes to scroll up or down.
I feel very disappointed since I have been a galaxy user since S7 edge and none of my previous galaxy devices had never experienced a single scratch on the screen.
Even though I still keep my last S9 and holds not a single scratch on the screen display.
I do not really know what to do.
I read on previous posts there is a factory screen protector installed on some devices but I am pretty sure mine does not have one pre-installed.
I would appreciate some support on this matter because I am afraid this is just the beginning
Solved! Go to Solution.
The US variant of the S21 series, all models, do not come pre-installed with a screen protector. Typical "wear and tear" like scratches or other small dents/dings are not covered under the limited warranty.
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I have an S21 Ultra 512gb (SM-G998W). I live in Canada, and I ordered it directly through Samsung.com. My phone definitely has a preinstalled screen protector. Initially I thought it didn't, so I ordered a 3rd party protector and installed it. After taking a closer look, I can see that there is indeed a preinstalled protector underneath the 3rd party protector I installed. The cutout for the front-facing camera is a dead giveaway (refer to my photo below - sorry for the lowish quality, photo was taken using the front facing camera in the bathroom mirror).
Maybe Samsung doesn't call this a "screen protector" and that's why moderators say there isn't one, but there's definitely a protector of some kind (and no, its not the same "protector" that has a little pull tab to assist in pulling it off of a brand new phone).