Original topic:

Galaxy S21 5G does not make any notification sounds

(Topic created: 12-01-2023 01:43 PM)
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iisai
Asteroid
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Galaxy S21

I am reposting this as a new question because my original post had a response marked as a solution and was locked.  The proposed solution (resetting network connections) did not fix the problem on my Galaxy S21 5G) and it's still a serious inconvenience for me.

Copying the original post: 

In the last 24 hours, my phone (Galaxy S21 5G) has stopped making notification sounds.  I get the notifications, and it vibrates briefly, but there are no sounds with the notification.  I've checked all the obvious things including: 

  • Verified the phone is not on mute or vibrate, and the volume is up to max on Ringtone, Media, Notifications, and System
  • Checked that there are no App settings that mute or lower the volume
  • Do Not Disturb is not on
  • Separate app sound is off
  • I'm updated to the latest Android version (Software version = G991U1UES8EWG3)
  • I've restarted the phone
  • I've reset all the Settings to default
  • I've cleared the cache and data for the app I need most (Opsgenie)
  • The speakers on the phone work (media sounds play)

Another odd thing is that when I go to Settings > Sounds and vibration > Notifications where you can select the sound, nothing plays when I select different sounds. It does work on Settings > Sounds and Vibrations > Ringtone.  I've restarted the phone in Safe Mode, and this behavior is unchanged.

When I go to Volume settings, and adjust the volume on the different types of sound, Ringtone and Media always play when the volume slider is adjusted.  Notifications will play once, if I change it's volume after Ringtone or Media, but then stop for all future adjustments until I adjust Ringtone or Media again.  System never makes any sound.

I'm specifically concerned about the app Opsgenie, since I need to hear on-call alerts for work, but none of the app notifications are making any sounds.

53 Replies
OoYORIoO
Nebula
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Galaxy S21
@iisai It appears that the two of you are on different Wireless Carriers. Even though that's the case doesn't mean that there's not a direct link to the last Security Update you two just got recently
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iisai
Asteroid
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Galaxy S21
For me, the issue has been happening since before the last update. In fact, I was really hoping it would fix it.
OoYORIoO
Nebula
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Galaxy S21
Thank you for replying. I am working on finding a solution. It's going to take time
OoYORIoO
Nebula
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Galaxy S21
@iisai

Being that it's Friday I don't think a solution will be found over the weekend.

I wanted to bring attention to your issue so that the Samsung can get the assistance you need.
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iisai
Asteroid
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Galaxy S21
I've been dealing with it for weeks now, so I really appreciate that you've made progress on it. Have a great weekend!
OoYORIoO
Nebula
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Galaxy S21
@iisai
@abroussard

Thank you for working with me so we can get you the assistance you need. Thank you!
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Discipl3
Galaxy
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Galaxy S21
Check Accessibility Hearing Enhancements?
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iisai
Asteroid
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Galaxy S21
I've never changed any settings there
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PACritic
Comet
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Galaxy S21
Did you by any chance install a new screen protector as if too high it blocks the speaker and has same results.
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iisai
Asteroid
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Galaxy S21
No, and it makes others sounds just fine.
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