Original topic:

Galaxy S21+ Contacts Sort By Option does not appear in Settings

(Topic created: 12-05-2023 03:14 AM)
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Tim_Oz
Asteroid
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Galaxy S21

I have just purchased a brand new Galaxy S21+ mobile and used Smart Switch to transfer my contacts from my old Galaxy S7 mobile.  On my old mobile the Contacts were sorted by Surname.

On my S21+ the Contacts are sorted by First Name.  Following other posts to fix this I used the Contacts Menu and Settings to access the contact list sort options but these do not appear.

on my phone I have:

Profile picture sharing        Recycle bin       then       Show frequently contacted     and then More Settings

The words "Contact list" appears in a greyed line between Recycle bin and Show frequently contacted BUT there is no Sort Contacts By or Name Format.

Any assistance would be greatly appreciated

9 Replies
LongHiker
Legendary Samsung Care Ambassador
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Galaxy S21

@Tim_Oz Try this:

  1. Open the Contact app, not the Phone app
  2. Click the hamburger menu on the top left of the list.
  3. Click the gear icon
  4. Click on Sort contacts by.
  5. Select Last name
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Tim_Oz
Asteroid
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Galaxy S21

Thank you for your reply but as I said in my post there is no Sort Contacts By or Name Format.

See screenshot below.

Screenshot_20231207_203650_Contacts.jpg

 

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LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S21

@Tim_Oz What is the version of Contacts that you are using? 

What SW is on the S21+? 

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Tim_Oz
Asteroid
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Galaxy S21

Version 14.7.11

Contacts Storage 14.5.24

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S21

@Tim_Oz Those are older versions. My phone has version 15.0.64 and Contacts storage 15.0.52.

SW stands for software. Go to phone settings -> About phone -> Software information. What is the One UI version and Android version?

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Tim_Oz
Asteroid
Options
Galaxy S21

My phone says for Contacts: " The latest version version is already installed"

SW Versions are:

One UI Version is 5.1

Android Version is 13

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Tim_Oz
Asteroid
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Galaxy S21

I am unsure what SW stands for in your query "What SW is on the S21+?"

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littlejack
Astronaut
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Galaxy S21

Same case in my brand new "S23 FE"

Version 14.7.34

Contacts Storage 14.5.24

alextimonin
Constellation
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Galaxy S21

The same problem for me:

 - Galaxy S21+ 5G, One UI 6.0 (Android 14)
 - Contacts version/Contacts Storage version - 15.0.50 / 15.0.52

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