Original topic:

Galaxy S21 Ultra 5G Oleophobic coating

(Topic created on: 5/9/21 8:38 PM)
user3nqwFnAite
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Galaxy S21

Galaxy S21 Ultra 5G Oleophobic coating is coming off in 2 spots. I just bought the phone 3/8/21.  Is this covered under the manufacturers warranty?  I had a note 8 up till this phone came out and the coating on that screen is still intact.  Please advise.  I do not want this to get worse.

2 Replies
userBr2ZiqhbKF
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Galaxy S21
Same problem here. A search brought me to your question - any resolution yet?
user3nqwFnAite
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Galaxy S21
Attempted to send to warranty and they wanted my phone for 15 days to assess. Was told the return could be a refurbished instead of my new phone. So instead I paid for samsung premium care. Then I went to the Asurion website and started a claim. Submitted receipts for phone and care and they sent a replacement in 2 days. Sent my original back. Bought a carbon fiber case to keep it the Temps under control and a screen cover (not liquid not glass) and installed an app to watch temperature. Asurion moved my care over to my new phone.