Original topic:

Galaxy S21 Ultra Camera issues - Portrait mode on rear camera not working

(Topic created on: 2/14/21 3:33 PM)
AmyTro
Asteroid
Options
Galaxy S21

Got my unlocked S21 Ultra direct from Samsung on 1/29.  Discovered today that the Portrait mode option using the rear camera not working properly.  When I attempt to take a picture in Portrait mode using any of the several effects (colorpoint, blur, etc.), I see the effect in the viewfinder, but after I snap the picture and look at the result, the picture does not show the effect, but a plain picture instead. This feature works when using the selfie camera, but not using the rear camera. 

I viewed some of the other threads and saw others may have similar issues.  I tried some of the recommended remedies, no luck. I logged an error report, and chatted with Samsung tech support to troubleshoot, which were some of the same options described by folks here in the community.  These included checking for camera software updates, clearing camera cache, clear cache partition and do system reboot  - all with no luck. Tech support had no other ways to help fix and told me to contact my Samsung Care people, which I did - I'd have to get a refurbished phone and pay the deductible - which I'm not happy about since the phone is just 16 days old. Called Samsung again thinking I could return and get a new one - apparently I only have 14 days to return the phone. I'm told my only option is to have it sent for repair.   There are no authorized repair shops near me (Samsung checked), which means I'd have to send out my phone for a few weeks. Honestly, who can be without their phone for a few weeks? 

My husband's new S21 Ultra comes in the mail on Tuesday and we'll find out if his camera works properly or not.  Really makes me upset that I may have to pay to get a refurbished phone when I just spent a boatload on a new phone that doesn't work properly.

Anyone else having camera issues that can't be solved by Samsung troubleshooting? If so, what are your options?  Any advice on handling this?

9 Replies
bill-e
Samsung Care Ambassador
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Galaxy S21

I just checked and I have the same issue with the rear camera portrait mode.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S4, Galaxy Watch3 (VZW)
AmyTro
Asteroid
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Galaxy S21
Thanks for sharing! Hoping this can be fixed without having to send my phone away.
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Jskinvest
Cosmic Ray
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Galaxy S21

That is weird. I am having the same problem but only with the front facing camera. The rear camera is fine. A reboot fixes it but only for a few hours maximum and the the problem comes back. I even did a factory reset and after two days the same  problem is back again. Like you Samsung wants me to take it into a repair shop before they will exchange it but I refuse to do that. I would rather wait and see if a software update somehow fixes it. I will also note that the video call effects feature stops working the exact same time as as the front camera portrait mode stops working so I suspect there might be a connection between the two. My problem started right after the February 8 update. Galaxy S21+ on Verizon. Any thoughts?

AmyTro
Asteroid
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Galaxy S21

I don't know if mine started after the 2/8/21 update or before as I didn't try out the feature with rear camera until just the other day. Hoping this issue gets raised up to fix.

CodeMunkee
Constellation
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Galaxy S21

Front camera portrait mode doesn't find face unless I wipe cache and reboot. It will then work for an hour to a day before I need to wipe cache and reboot again.

I have also tried a factory reset and the issue persists.

This started happening after the February update.

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latoplano_6_625
Red Giant
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Galaxy S21

what is your software version?

settings - about - software info - baseband ver

 

also, what is your camera app version?

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AmyTro
Asteroid
Options
Galaxy S21
software: G998U1UEU1AUAJ; Camera app: 11.0.02.44
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VillanovaFan
Constellation
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Galaxy S21
my rear camera does the same thing on the.
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AmyTro
Asteroid
Options
Galaxy S21
update: hubby just got his s21 ultra today. Went to camera right away, portrait mode features worked and showed correctly in the gallery. We checked his camera version, was 11.0.02.39. The phone did an update to version 11.0.02.44 and now has the same problem as mine (same version). Looks like it's a software issue. Samsung, please fix!!
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