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‎02-16-2021 06:38 AM in
Galaxy S21Solved! Go to Solution.
1 Solution
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‎02-20-2021
05:13 PM
(Last edited
3 weeks ago
by
SamsungRei
) in
I would try wiping the cache partition on your device and see if that helps any.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475
If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎02-16-2021 08:42 AM in
Galaxy S21- Mark as New
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‎02-16-2021 08:47 AM in
Galaxy S21- Mark as New
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‎02-28-2021 05:01 AM in
Galaxy S21- Mark as New
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‎02-16-2021 09:02 AM in
Galaxy S21what is your software version?
settings - about - software info - baseband
thanks
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‎02-16-2021 09:13 AM in
Galaxy S21- Mark as New
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‎02-16-2021 11:23 AM in
Galaxy S21i have the same version, but its not happening on my device.
you should report it to samsung members app.
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‎02-16-2021 09:13 AM in
Galaxy S21- Mark as New
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‎02-18-2021 10:06 AM in
Galaxy S21Same issue with me bought from dubai
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‎02-20-2021
05:13 PM
(Last edited
3 weeks ago
by
SamsungRei
) in
I would try wiping the cache partition on your device and see if that helps any.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475
If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
