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Galaxy S21 Ultra Keep RESTARTING

(Topic created: 02-16-2021 06:38 AM)
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Aromate
Comet
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Galaxy S21
My Galaxy S21 Ultra 5G keep restarting. I don't know what is the problem?

1 Solution


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Solution
Stephanie Nikki
Black Hole
Options
Galaxy S21

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


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View solution in context

10 Replies
Patriot1776USA
Black Hole
Options
Galaxy S21
Maybe try a phone restart
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Aromate
Comet
Options
Galaxy S21
Just today the phone restart 3 times.
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joe412
Astronaut
Options
Galaxy S21
did you resolve this? having same issue
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Options
Galaxy S21

what is your software version?

settings - about - software info - baseband

 

thanks

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Aromate
Comet
Options
Galaxy S21
G998U1UEU1AUAJ
0 Likes
Reply
Options
Galaxy S21

i have the same version, but its not happening on my device.

you should report it to samsung members app.

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Aromate
Comet
Options
Galaxy S21
G998U1UEU1AUAJ
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userj5CVQwx8DK
Astronaut
Options
Galaxy S21

Same issue with me bought from dubai  

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Solution
Stephanie Nikki
Black Hole
Options
Galaxy S21

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475 

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.