JUMP TO SOLUTION Solved

Original topic:

Galaxy S21 Ultra random restarts

(Topic created: 02-07-2021 02:58 PM)
KappaFish
Astronaut
Options
Galaxy S21
Been having an issue for the past 2 days with my S21 Ultra randomly restarting. It only does it while idling, hasn't happened yet while I've been using the phone. I uninstalled the most recent apps, only 2, that didn't help anything. I tried booting in safe mode, it still happened. Just before this I factory reset the device, and it was fine for about 20 minutes, and then it's happening again. I really hope Samsung can figure this out because if not, I'm going to try and get a refund and buy another phone. Has anyone else experienced this?
7 Replies
Patriot1776JG
Supernova
Options
Galaxy S21
I would return the phone
0 Likes
Reply
KappaFish
Astronaut
Options
Galaxy S21
Yeah that's what I'm gonna do. This shouldn't be happening on a $1200 phone
KappaFish
Astronaut
Options
Galaxy S21
It's been almost 3 weeks since I sent the device back, still haven't received my refund from Samsung. This is unbelievable how bad their customer service is....
Johanrodriguez
Cosmic Ray
Options
Galaxy S21
check if you do not have device care if you have automatic optimization because many times there is a person who has it for 7 days and restarts for that
0 Likes
Reply
userq8NwVgqWoa
Astronaut
Options
Galaxy S21

Im having the same restart issue on my S21 Ultra. I got it a couple of days back and the phone has restarted atleast 30-40 times right when its in my hand and a couple of times while I was on a whatsapp call. Tried clearing cache, uninstalled all the unnecessary apps. And it still restarts randomly. I think my phone has some hardware issues and I think I should return my phone. 

plano-mano
Red Giant
Options
Galaxy S21

does it only happen when you make a call on whatsapp?

what is your software version? settings - about - software info - baseband ver

0 Likes
Reply
Solution
plano-mano
Red Giant
Options
Galaxy S21

i think you should submit a ticket on samsung members app
hope they find out what is causing the issue

 

View solution in context