Original topic:

Galaxy S21 plus replacement

(Topic created: 08-04-2021 07:25 AM)
LalaMarieAnn
Astronaut
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Galaxy S21
So my phone was having the audio issue that the series S21 line was having. I never received the update for the fix, so today I pick up my replacement phone and hopefully it will work just fine because I had more then just an audio issue. What I am not a fan of is the fact that the phone was defective on Samsung end I would have to come out of more money to upgrade for a phone that was already messed up to begin with.
2 Replies
Demir
Astronaut
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Galaxy S21
If the phone is defective it should be under the warranty. Then you could request a new phone or repair.
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LalaMarieAnn
Astronaut
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Galaxy S21
When I called customer service they were saying the whole series is having that problem and they don't want to just get another defective phone because it would defeat the purpose but I went into the store and did a warranty replace and they told me if I keep having the problem afterwards I can upgrade and they would work with me because it's not a problem I created or they can fix.