Original topic:

Galaxy Store "connection error" issue, only works with non-US VPN

(Topic created: 06-19-2022 04:23 PM)
focuxed
Astronaut
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Galaxy S21

Since yesterday I have problems with the Galaxy Store, when I open it I get a connection error notification, I have tried everything with the app and nothing, it only lets me enter with VPN configured for outside the US, does anyone know how I can fix that?

16 Replies
Oxford
Red Giant
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Galaxy S21
If you would have taken the time to initially search this board, you would have found several posts regarding this. It is a known issue, there does not seem to be any fix as of yet.
ILoveGabcom
Comet
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Galaxy S21
So your response to his question would be "No"?
focuxed
Astronaut
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Galaxy S21
It seems
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neigant
Astronaut
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Galaxy S21
If you're not on wifi it should work, some kind of issue with wifi, it's weird.
focuxed
Astronaut
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Galaxy S21
I have already tried both WiFi and mobile data
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ILoveGabcom
Comet
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Galaxy S21
I assume you've already cleared your cache in your apps settings.
You have this version, and it's updated to the current version, correct?
https://apps.samsung.com/appquery/appDetail.as?appId=com.sec.android.app.samsungapps&cId=00000622314...Screenshot_20220619-221451_Galaxy Store.jpg
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focuxed
Astronaut
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Galaxy S21
Yes, I have a certain obsession with being updated)
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ILoveGabcom
Comet
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Galaxy S21
Have you tried to restart your phone in safe mode, and see if the error still occurs? If you're able to access the galaxy store in safe mode, then you at least know that a third party app is causing the issue, and you can a more diagnostic approach in eliminating the problem app.
focuxed
Astronaut
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Galaxy S21
i'm going to try that right now
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