Original topic:

Galaxy s21 photos gone after recent reset

(Topic created: 10-10-2021 05:29 PM)
McCoyBoY
Asteroid
Options
Galaxy S21
I was having issues with my phone and was told to do a factory reset by Samsung customer support but I didn't backup my phone cuz I have it set to backup already and never had an issue recovering photos until now! I had no idea that the gallery had to be backed up through Microsoft onedrive and now I have lost 12 years of pictures and videos! Please someone tell me there is a way recover these pictures, if not I'm going to be crushed! Thanks! 
3 Replies
userSHSThwEAze
Constellation
Options
Galaxy S21
Try your google photis....they be be there
nopen1278
Sun
Options
Galaxy S21
Unless you were saving them up to a cloud service like Google photos or one drive. Or backed them up to your computer....I can't think of a way to retrieve them.
nopen1278
Sun
Options
Galaxy S21
Did you use smart switch when you upgraded to the s21? Maybe you can recover some that way.