Original topic:

Gallery app not opening motion photos

(Topic created: 12-03-2021 06:43 AM)
userBTYKoPSup2
Asteroid
Options
Galaxy S21
Following the update to adoring 12 on my galaxy s21 ultra my gallery no longer opens up my motion photos. When I click play motion photo it says file not supported. I have no way of opening my live photos furthermore the app on play store the gallery app says not compatible with my device? What's going on. You can't even take a screen grag anymore from the video player like come on. Any suggestion how I can fix this
5 Replies
iamblue
Supernova
Options
Galaxy S21

have you tried it in safe mode? 

submit an error report if it doesn't work in safe mode either

Samsung Members app > + Button > Error report

0 Likes
userBTYKoPSup2
Asteroid
Options
Galaxy S21
Yessir I have. Still didn't work. How do I do that ?do you have the same problem it happened a day or two ago after I updated my phone
0 Likes
useriNZyekG4p0
Constellation
Options
Galaxy S21

try this:

1. Gallery Setting
2. Go to ABOUT GALLERY
3. Click a FEW TIMES where it say gallery version (mine was 12.1.07.5)
4. GALLERY LABS will appear at the bottom of GALLERY SETTINGS
5. Click GALLERY LABS
6. Enable FILMSTRIP IN VIEWER
7. Go to your home screen, FORCE CLOSE your Gallery
8. Then open your Gallery again

SithLord
Constellation
Options
Galaxy S21
You deserve a medal for this fix! Thank you
0 Likes
userBTYKoPSup2
Asteroid
Options
Galaxy S21
Thanks man I had this setting offalready because I hated the filmstrip view months ago when it first released and following this Android 12 update it changed it and had no idea having it disabled didn't let my motion photos open up. Thanks
0 Likes