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Original topic:

Having issues with making and receiving calls on my Galaxy S21

(Topic created: 10-25-2021 02:56 PM)
Erikcr21
Astronaut
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Galaxy S21

Does anybody have problems to make calls or not-receiving calls on Galaxy S21?

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Solution
Who_Dis
Neutron Star
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Galaxy S21

contact the carrier first, if they can't help then submit error report to Samsung Members after the issue is reproduced.

What software version is the phone on?

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10 Replies
SocalRagamuffin
Constellation
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Galaxy S21
None here, call your provider
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user_ams007
Samsung Care Ambassador
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Galaxy S21
Try installing Google carrier services, which sometimes fixes carrier issues
Jynx4u
Astronaut
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Galaxy S21
Yes! Texts too! I can be looking at my phone and never see texts or calls come..later I get notified, or more often see when i open phone or texts.
clarabell
Galaxy
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Galaxy S21
Yes . I did a few times but it has been good lately how ever I don't use the actual phone that much
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Solution
Who_Dis
Neutron Star
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Galaxy S21

contact the carrier first, if they can't help then submit error report to Samsung Members after the issue is reproduced.

What software version is the phone on?

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Galaxy S21
So it could be a few things doing this. One wifi calling being on could do this, ever since they did the wifi calling optimization bull **bleep** this has been a issue. If your wifi calling is on and your phone decided it was best to prefer cellular over wifi your calls and messages won't send or receive. But also I have noticed the inconsistent signal fluctuations on cellular and sometimes even the complete loss of service has started to become a issue. I have bought Samsung devices ever since I had the note 4 and I have had no problems but since I got my note 20 ultra 5g I have had problems with loss of service or signal fluctuation. I am getting frustrated with it now. Or when I have almost full 5g but every time I open chrome or YouTube it says no internet connection. And the auto switching wifi calling preference optimization bull has not been helpful on top of it. I have been frustrated with this device ever since I got it. It's been one thing after another. I have been having issues with wifi calling, signal fluctuations, no signal issues, screen mirroring through Samsung smart things ( Grey screen), touch screen inconsistencies, Bluetooth issues, charging port moisture issues, apps crashing, problems with the auto switching between 5g and 4g and good data signal until I go to use data than I completely loose signal. That among other things like voice to text **bleep** now, it can't understand what is being said and has a problem with punctuation being spelt out instead of adding the punctuation. Also has a problem with delayed text or no text displaying when using speak to text. Among other issues and I have tried countless options or settings to no avail.
Erikcr21
Astronaut
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Galaxy S21
I have that problem on text messages with my past s10e. I never have it with s21 at This moment. Im just get frustrated with my call issues
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Galaxy S21
Does it show you have service when you have these issues?
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Erikcr21
Astronaut
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Galaxy S21
Nope, still have 5G/LTE when that happens
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