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Original topic:

How to remove previous user Samsung account from S21?

(Topic created: 08-03-2022 04:34 AM)
kimmy1980
Astronaut
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Galaxy S21

I can't figure out how to change the email address of the previous owner of this phone that's on my Samsung profile. When I try to change it it says that email address already exist on Samsung account. Well that's the point I want to change it to my Samsung account.. can someone help direct me to fix this? 

 

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LongHiker
Epic Samsung Care Ambassador
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Galaxy S21

@kimmy1980 You need remove that person's Samsung account from your phone. Once that is done, you can add your Samsung account to the phone.

To remove that other account:

  1. Open settings
  2. Click on Accounts and backup
  3. Click on Manage accounts
  4. Click on their Samsung account 
  5. Click on Remove account

Then you will be able to add your Samsung account to the phone.

  1. Open settings
  2. Click on Accounts and backup
  3. Click on Manage accounts
  4. Click on Add account

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Solution
LongHiker
Epic Samsung Care Ambassador
Options
Galaxy S21

@kimmy1980 You need remove that person's Samsung account from your phone. Once that is done, you can add your Samsung account to the phone.

To remove that other account:

  1. Open settings
  2. Click on Accounts and backup
  3. Click on Manage accounts
  4. Click on their Samsung account 
  5. Click on Remove account

Then you will be able to add your Samsung account to the phone.

  1. Open settings
  2. Click on Accounts and backup
  3. Click on Manage accounts
  4. Click on Add account