My brother passed away and we do not have the pin to his phone. We need the information and have no access to his other accounts (waiting for google to respond). How can we unlock his phone? I have a death certificate and any other pertinent information Samsung may need. I tried calling, but nobody was able to help. Please advise.
You need to contact Samsung directly. Use the Support tab at the bottom of the main screen of this app.
My uncle died recently and his daughter had to contact the phone manufacturer to get his phone unblocked.
Samsung said they could unlock the phone through "find my samsung", but they won't do it without his samsung password. I have all the legal document they would need to cover themselves, but they still refuse. Maybe I need a lawyer...