Okay so you know when you swipe at the top of your phone and you see the dark mode, do not disturb, and all the other stuff like airplane mode? Yeah so, whenever I'm on my phone it swipes down by itself and it kind of bothers me because it does this alot and It will get stuck and I can't press any buttons because it won't work I just have to wait until im able to press a button then I press the back button and it goes away again but how do I stop it from doing that? My phone is a Galaxy A21 btw.
Thank you for reaching out. I can certainly understand how the screen reacting on its own could be frustrating. I would recommend testing your device in safe mode. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
Thank you for reaching out. I can certainly understand how the screen reacting on its own could be frustrating. I would recommend testing your device in safe mode. If your phone is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe Mode feature. In Safe Mode, your phone won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062983/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
