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Original topic:

Issues w/ Crashing Apps

(Topic created: 02-02-2021 07:23 PM)
CStechnb
Astronaut
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Galaxy S21
New Samsung Galaxy s21 - initially set up with Smart Switch to transfer over data from old Samsung phone. 
I noticed apps like Facebook and the Messages/Texting app kept crashing upon trying to open.
Tried to check for software updates, checked for application updates, checked the applications settings & device optimization as recommended in other community posts
Backed up my info, factory reset the phone, the only info I transferred was contacts from my Samsung account & the issue is still happening.

All apps up to date, all software is up to date. Anyone else receiving these consistent issues? Could this possibly be my device & may need a replacement?

Mainly posting here to get the word out & see if this a bug that Samsung needs to push a fix for in a new patch. 

Other than these issues, the S21 has been working smoothly & accurately. Will report back with any additional issues.
82 Replies
Anonymous
Not applicable
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Galaxy S21
wipe cache partition
Repair app
CStechnb
Astronaut
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Galaxy S21
Thank you, will have to look into giving this a try.
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AP900
Astronaut
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Galaxy S21
I have 21 ultra as well and facing such issues for apps like fb messenger
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AP900
Astronaut
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Galaxy S21
it's crashing repeatedly
CandaceR
Astronaut
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Galaxy S21
same!
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Ldyscorpion
Astronaut
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Galaxy S21
I had a similar problem on my Samsung Z Fold 2 I had to Clear Cache by 1: powering off phone 2: at the same time hit the power and down volume button you be in menu. 3: used the down volume button till you get clear cache 4: then hit the power button to clear cache. 5 hit power button again to except. I'm not sure if your phone is setup like the Z Fold but it's worth a try
usersYhAR4FVJQ
Astronaut
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Galaxy S21

Doesn't matter what I'm in, Facebook,  Google,  email,  it shuts down constantly and flips to my home screen. Hate this phone!

Grma
Nebula
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Galaxy S21
where are your fingers placed while holding your phone.. ? the bottom of the phone seems to be quite sensitive as are the sides... so by allowing your fingers to touch/ rest on the glass.. might be causing this..

I finally got my case and no more issues !
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CandaceR
Astronaut
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Galaxy S21
doesn't matter I had my phone on the table and iheart radio was constantly crashing
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