New Samsung Galaxy s21 - initially set up with Smart Switch to transfer over data from old Samsung phone.
I noticed apps like Facebook and the Messages/Texting app kept crashing upon trying to open.
Tried to check for software updates, checked for application updates, checked the applications settings & device optimization as recommended in other community posts
Backed up my info, factory reset the phone, the only info I transferred was contacts from my Samsung account & the issue is still happening.
All apps up to date, all software is up to date. Anyone else receiving these consistent issues? Could this possibly be my device & may need a replacement?
Mainly posting here to get the word out & see if this a bug that Samsung needs to push a fix for in a new patch.
Other than these issues, the S21 has been working smoothly & accurately. Will report back with any additional issues.
If you are still having issues after a factory reset and it is only with these two apps you will need to reach out to them for further troubleshooting assistance. I apologize for the inconvenience.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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I had a similar problem on my Samsung Z Fold 2 I had to Clear Cache by 1: powering off phone 2: at the same time hit the power and down volume button you be in menu. 3: used the down volume button till you get clear cache 4: then hit the power button to clear cache. 5 hit power button again to except. I'm not sure if your phone is setup like the Z Fold but it's worth a try
where are your fingers placed while holding your phone.. ? the bottom of the phone seems to be quite sensitive as are the sides... so by allowing your fingers to touch/ rest on the glass.. might be causing this..
