JUMP TO SOLUTION Solved

Original topic:

Issues w/ Crashing Apps

(Topic created: 02-03-2021 05:12 AM)
CStechnb
Astronaut
Options
Galaxy S21
New Samsung Galaxy s21 - initially set up with Smart Switch to transfer over data from old Samsung phone. 
I noticed apps like Facebook and the Messages/Texting app kept crashing upon trying to open.
Tried to check for software updates, checked for application updates, checked the applications settings & device optimization as recommended in other community posts
Backed up my info, factory reset the phone, the only info I transferred was contacts from my Samsung account & the issue is still happening.

All apps up to date, all software is up to date. Anyone else receiving these consistent issues? Could this possibly be my device & may need a replacement?

Mainly posting here to get the word out & see if this a bug that Samsung needs to push a fix for in a new patch. 

Other than these issues, the S21 has been working smoothly & accurately. Will report back with any additional issues.

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

If you are still having issues after a factory reset and it is only with these two apps you will need to reach out to them for further troubleshooting assistance. I apologize for the inconvenience. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

82 Replies
TheGalaxy
Neutron Star
Options
Galaxy S21
wipe cache partition
Repair app
CStechnb
Astronaut
Options
Galaxy S21
Thank you, will have to look into giving this a try.
0 Likes
Reply
AP900
Astronaut
Options
Galaxy S21
I have 21 ultra as well and facing such issues for apps like fb messenger
0 Likes
Reply
AP900
Astronaut
Options
Galaxy S21
it's crashing repeatedly
CandaceR
Astronaut
Options
Galaxy S21
same!
0 Likes
Reply
Ldyscorpion
Astronaut
Options
Galaxy S21
I had a similar problem on my Samsung Z Fold 2 I had to Clear Cache by 1: powering off phone 2: at the same time hit the power and down volume button you be in menu. 3: used the down volume button till you get clear cache 4: then hit the power button to clear cache. 5 hit power button again to except. I'm not sure if your phone is setup like the Z Fold but it's worth a try
usersYhAR4FVJQ
Astronaut
Options
Galaxy S21

Doesn't matter what I'm in, Facebook,  Google,  email,  it shuts down constantly and flips to my home screen. Hate this phone!

Grma
Nebula
Options
Galaxy S21
where are your fingers placed while holding your phone.. ? the bottom of the phone seems to be quite sensitive as are the sides... so by allowing your fingers to touch/ rest on the glass.. might be causing this..

I finally got my case and no more issues !
0 Likes
Reply
CandaceR
Astronaut
Options
Galaxy S21
doesn't matter I had my phone on the table and iheart radio was constantly crashing
0 Likes
Reply