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Original topic:

Items not received

(Topic created on: 2/6/21 10:03 AM)
usercMGuVIaYAY
Constellation
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Galaxy S21

So I returned my order and the Galaxy Buds Live inside was not received. I chatted with support and they said they would give me a reply in 2-3 business days and it never happened. What to do in this situation? 

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Chopemupgood
Asteroid
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Galaxy S21
I have actually spoken to 2 different reps before today and just thought I would try chat as an alternative. Each of the reps I spoke to said it would be turned over to the resolution dept. or something of that nature. Extremely frustrating.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

Thank you for reaching out! I apologize for your frustrations! Regretfully for all concerns regarding online orders, you will need to speak with the E-Commerce team as this is the only team with the necessary resources to assist you. They may be reached by calling 1-855-726-8721 directly. 



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JamesA26
Astronaut
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Galaxy S21

Preordered the S21 Ultra and got all my bonus items except the Smart Tag. Has this happened to anyone else?

Patriot1776JG
Supernova
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Galaxy S21
No. does it show your smart tag on back order ?
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JamesA26
Astronaut
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Galaxy S21
it says delivered. i contacted samsung but am waiting for a response.
fourthly
Asteroid
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Galaxy S21

I've had the same issue. I received the phone and charger but I'm still waiting on the tag. It also says it was delivered on my orders.

fourthly
Asteroid
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Galaxy S21

I've contacted them and they mentioned it is a common issue and I should be hearing back from them within two business days. We shall see.

lvsue
Astronaut
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Galaxy S21
what is a smart tag
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JamesA26
Astronaut
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Galaxy S21
it's a location tag. can put it on a key ring or a pet collar or something.
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PaHulf
Halo
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Galaxy S21
No, mine was in the same shipment and was sitting right on top of my S21 Ultra box