Beckie1956
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04-05-2023 10:33 AM in
Galaxy S21
I have a lock with pin on phone :mobile_phone: and only one application, I don't remember how I did it, help please 🙏
Solved! Go to Solution.
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d_spi
Samsung Care Ambassador
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04-05-2023 12:12 PM in
Galaxy S21
Good afternoon @Beckie1956, I hope you're doing well.
Can you provide more information on which app you're unable to unlock?
Can you provide more information on which app you're unable to unlock?
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Beckie1956
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04-05-2023 12:35 PM in
Galaxy S21
It's not that I can't unlock, I have 1 app called "Save my notes" and I do have a pin number on that particular app, I want to add pin to my emails, text messages. Those are the critical ones.
Beckie1956
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04-05-2023 12:37 PM in
Galaxy S21
Sorry, it's called KEEP MY NOTES :memo: That's what the app looks like if you can see it, ty.
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d_spi
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04-05-2023 12:43 PM in
Galaxy S21
I'm sorry Unfortunately since this is a third party app not developed by Samsung, I wouldn't be much help. I would recommend reaching out to the developer on in information on unlocking the app.
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Beckie1956
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04-05-2023 12:55 PM in
Galaxy S21
Tysvm, I didn't realize, it moved over from my old galaxy phone 😳 I'm going to look for this app in play store, I sincerely appreciate your help.
d_spi
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04-05-2023 01:11 PM in
Galaxy S21
You're welcome, I hope you're able to get this problem solved. Have a wonderful day
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Beckie1956
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04-05-2023 04:13 PM in
Galaxy S21
I found an app that I can choose what I want secure. Luv ❤️ to all!