Original topic:

Lost 5g connection after update

(Topic created: 03-24-2023 02:19 PM)
useryUEOP0iNh6
Astronaut
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Galaxy S21
I did the software update on my Galaxy S21 ultra for Samsung One UI 5.1 and now I lose 5g connection and my calls go straight to voice-mail. I have to airplane mode on and off for it to work or I have to restart my phone. Anyone know how I can fix this? It's not my phone service and just got a new sim card 5 days ago.
2 Replies
BCClemons649
Red Giant
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Galaxy S21
Try turning off 5G and set to 4G/LTE/3G/2G mode. That fixed mine. If that doesn't help, contact your Carrier.
Yamialex224
Honored Contributor
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Galaxy S21
It depends on their carrier. Verizon and AT&T have disabled that option in their phones and when you install their Sim cards
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