Original topic:

Main camera doesn't work

(Topic created: 06-25-2022 01:47 AM)
glassbg
Constellation
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Galaxy S21

My s21 is showing a white screen when I'm in normal zoom mode on rear camera but works very zoomed in or out. It happens from 1.0x to about 3.9x or 4.0x. I had the cameras replaced and this didn't solve the problem.

4 Replies
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Galaxy S21
You replaced the cameras on your s21? How?
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ILoveGabcom
Comet
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Galaxy S21
Are you using a third party camera app? If not, maybe try one and see if the problem still occurs. If it does, it's likely a hardware problem. If you are using a third party app, try uninstalling and use the default camera app.
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glassbg
Constellation
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Galaxy S21
Unfortunately the problem occurs in any camera app, including the default camera app.
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Galaxy S21

This could be a possible software issue, try creating a report to SSM and they should help you resolve the issue!

Submit an error report after replicating the issue
Samsung Members app > Get help > Send feedback > Error reports

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