Original topic:

Motion photo

(Topic created: 10-20-2021 08:52 PM)
painterj
Constellation
Options
Galaxy S21
I can't get my motion photo feature to work on my Samsung 21 camera. it used to work but now it doesn't and I know there's the little button on the top right but it doesn't work anymore.
7 Replies
weller
Astronaut
Options
Galaxy S21
Try a factory reset and see if that works
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weller
Astronaut
Options
Galaxy S21
It will reset the system and you will lose everything
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painterj
Constellation
Options
Galaxy S21
I probably wouldn't dare to do that then because I don't want to chance losing my photos and things thank you though
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Je655
Red Giant
Options
Galaxy S21
Please make sure to back up your photos and files on an online backup or a portable computer/hard drive. Phones are fragile and any accidents could result in the data being unrecoverable.
Google one (15 gb for the free version)
https://play.google.com/store/apps/details?id=com.google.android.apps.subscriptions.red
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nopen1278
Sun
Options
Galaxy S21
Maybe try clearing cache of the camera app see if that does anything.
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Je655
Red Giant
Options
Galaxy S21
Long press the camera app and select app info. Select storage and clear the data for the camera app. This will reset the camera app to the stock settings.
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iamblue
Supernova
Options
Galaxy S21

which carrier?
what's your current software version? about phone > software info > last 4 characters of build number

submit an error report on members app

Samsung Members app > + Button > Error report

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