Solved: Multimedia Messages not working - Samsung Community

userSilverHead3962 · ‎01-15-2024

Hi, anyone else having issues sending texts to a group or media & getting an error saying Multimedia messages not supported by network? Didn't change anything, woke up this morning & not working on all 3 of our phones all the sudden, 1 iPhone & 2 Samsung...checked all connections & restarted our phones.

Samsung_Moderator · ‎05-21-2024

Hello all, thanks for reaching out about this. I can understand how inconvenient it is to not be able to send multimedia messages.

Try the troubleshooting here: https://www.samsung.com/us/support/troubleshooting/TSG01001439 If the MMS is still not working, you will need to follow up with your service provider for additional troubleshooting.

If the carrier is unable to resolve this in addition to the troubleshooting, the phone will need to be evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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shenana · ‎01-15-2024

How do I get my multimedia messages back I am in the nursing profession and I have a have this to communicate with my administrator and coworkers

userSilverHead3962 · ‎01-15-2024

I would like mine back too!! worked fine yesterday

Summest · ‎01-15-2024

On Wifi or Cellular?

I did find this online:

How to fix MMS issues on Android

Check the attachment size. First, check the size of the attachment that you want to send or receive. ...
Restart your phone. ...
Check your network connection. ...
Turn on mobile data. ...
Toggle auto-download MMS. ...
Clear data in the Messages app.

I haven't seen this issue myself.

Summest
S24 and S21.

userSilverHead3962 · ‎01-15-2024

I did all of that...and why would it affect 3 phones at the same time? So wierd & down right annoying 🙄

Summest · ‎01-15-2024

All three on Wifi? All three on same data plan? Only common thread I can see from my house.

Summest
S24 and S21.

userSilverHead3962 · ‎01-15-2024

Just 2 but apparently we all use Verizon celluar towers.

userSilverHead3962 · ‎01-15-2024

and it happened on both wifi & cellular

Summest · ‎01-15-2024

Same data plan? Maybe try Google Voice texting as a test?

Summest
S24 and S21.

userSilverHead3962 · ‎01-15-2024

I just reset my network & nope...nothing, arrrgghh

Original topic:

Multimedia Messages not working

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