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Original topic:

Multiple Camera features not working on the S21 Ultra

(Topic created: 03-26-2021 05:24 PM)
Ridwan66
Asteroid
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Galaxy S21

I am using the S21Ultra 5G T-Mobile. I have the following three issues with the camera app:

1. Front camera portrait mode can not detect the face.

2. Moon shot doesn't work.

3. Front camera images look slightly washed out, not as contrasty as the S20Ultra despite having the same  40MP selfie camera.

Issue 1 & 2 disappear sometimes after a reboot but reappear.

Any fixes?

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bill-e
Samsung Care Ambassador
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Galaxy S21

Have you tried this from the Safe Mode.  I don't experience any of those issues.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor

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7 Replies
Solution
bill-e
Samsung Care Ambassador
Options
Galaxy S21

Have you tried this from the Safe Mode.  I don't experience any of those issues.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
Ridwan66
Asteroid
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Galaxy S21

WOW! I just tried the safe mode and none of the issues exist. What can I do to fix this?

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RAIDERSAFCWest
Cosmic Ray
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Galaxy S21
Wipe cache partitionTurn off the device.Press and hold the Volume Up key and the Bixby / Power key.When the Android logo displays, release both keys.An 'Installing system update' message may show briefly before the Android Recovery menu options appear.Press the Volume down key several times to highlight Wipe cache partition.Press Bixby / Power key to select.Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.When the process is complete, Reboot system now is highlighted.Press the Bixby / Power key to restart the device.
bill-e
Samsung Care Ambassador
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Galaxy S21

The issue was either brought over when you restored from backup when you originally set up the phone or one of the apps you installed is causing it.

Nothing is easy as you will have to eliminate each app as being the issue.

What I find is usually easiest is to Factory Reset the phone and do not restore your pp backup but rather add your apps one at a time until you find the culprit

Sometimes just the Factory Reset fixes things even when you restore the backup.

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
Ridwan66
Asteroid
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Galaxy S21

I think I found the culprit application which is gcam mod. I uninstalled it and the issue is gone. 

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bill-e
Samsung Care Ambassador
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Galaxy S21

Glad you've found the problem app.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
Ridwan66
Asteroid
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Galaxy S21

Thanks a lot. I really didn't want to do a factory reset. That's why I had to find out.

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