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Original topic:

My S21 Ultra 5G won't access the shared internet from my MacBook Air M1

(Topic created on: 5/16/21 9:55 AM)
userCFb7UQ2Hue
Constellation
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Galaxy S21

Hi,

I am unable to access shared internet connection from my MacBook Air (M1) on my S21 Ultra device. I contacted Apple and during the troubleshooting, I used one of my colleague's older Samsung Mobile phone and it was able to connect to the shared internet connection from my MacBook Air (M1). But on my S21, I always get an error saying that the password in incorrect (inspite of using the right password). Did anyone experience this issue? Can Samsung Support personnel help?

 

Thanks,

Kiran

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Samsung cannot guarantee the compatibility with non-Samsung devices. It is recommended to continue speaking with Apple regarding this connection. 


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userCFb7UQ2Hue
Constellation
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Galaxy S21
Really....?They tested and confirmed that the problem is not at their end..
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MrJell_Lee
Cosmic Ray
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Galaxy S21

it's because samsung is allergic to apple XD. jk...

maybe try submitting an issue to Samsung Members app after re-attempting to connect?? Maybe the app will be able to collect the necessary logs that explain what went wrong or wasn't happening during the attempt.

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