Original topic:

My Samsung Galaxy S21 5G is shutting down many times during the day?

(Topic created: 07-29-2021 06:53 PM)
Kasie21
Astronaut
Options
Galaxy S21
My Samsung galaxy s21 5g is shutting down many times during the day and not sure why. Anyone else have this problem or know how to fix it? I love my phone except for this problem and it's becoming a huge problem. 

#lovemyphone #help #havingissues #samsung

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3 Replies
JenL
Astronaut
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Galaxy S21
I have a galaxy j7 and I was trying to edit my pics and my phone went crazy and deleted my pics and videos. I can't find them anywhere and I've tried everything. I thought they were backed up but apparently not. I am so mad!
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TheGalaxy
Neutron Star
Options
Galaxy S21
Boot to safe mode and test
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Smew
Comet
Options
Galaxy S21

Press and hold the side key and volume down button at the same time to bring up the power menu, press and hold the Power Off button and select safe mode. 

You may have downloaded an app thats causing your phone to turn off and safe mode resets your phone to disable 3rd party apps. You wont be able to use some apps in safe mode but try safe mode for some time to see if it still happens.

You can also submit an error report through the Samsung Members app and they can guide you!

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