Original topic:

My Samsung account got disabled and I can't log out

(Topic created: 02-15-2024 05:11 AM)
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user826261
Astronaut
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Galaxy S21
My Samsung account got disabled because my account was set up by my mom who put in my previous schools account and after I left that school. Later on, they disabled the account. I tried multiple times logging out of my Samsung account but apparently, it's not going well. 
Should I factory reset my phone? 
4 Replies
justmeagain179
Astronaut
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Galaxy S21
Is forgot password not an option? What type of device is it? I've had that issue and enabling and setting up my bio thumbprint actually helped me log out using the pass app. Good luck.
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killjoy889
Astronaut
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Galaxy S21
Only in the setting do you find that factory reset will take away everything not saved to a cloud and your mother could be a deciding factor in your account depending on how much of the phone is controlled by her.
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HTownTVknob
Asteroid
Options
Galaxy S21
If you are not concerned with the data tied to that account just create a new one.
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KiwiBird97
Red Giant
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Galaxy S21
Can you tell us what was the exact error message you received?
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