Original topic:

My pictures and videos keep disappearing and some say that they can't be opened

(Topic created: 07-25-2022 11:53 AM)
userjbDnX9QQmq
Constellation
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Galaxy S21
Pictures Disappear 
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3 Replies
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Galaxy S21

Hi have you tried to check One drive, google drive? any cloud based systems where it may hold your photos?

 

 

 

 

 

 

 

 

 

 

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userjbDnX9QQmq
Constellation
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Galaxy S21
I never did sync it or want any cloud service..and my documents are all gone. I had over 60 documents Including driver's license social security tax papers et cetera passport picturesScreenshot_20220725-170520_Gallery.jpg
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bill-e
Samsung Care Ambassador
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Galaxy S21
It does sound like a backup service is grabbing your pics. Also, have you checked Gallery trash? The fact that your device still thinks a file should be there as evidenced by empty file it would seem to me that another program is scooping up the older files for archiving .
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Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
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