Original topic:

Necessary calls are blocked

(Topic created: 06-21-2022 08:49 PM)
cjm1228
Astronaut
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Galaxy S21
My phone has started blocking calls from my doctor's office, even though the office is saved as one of my contacts. The number is not on the blocked numbers list. I even marked it as a favorite contact, and the phone continues to block calls. Any way around this?
6 Replies
Diaboyos
Neutron Star
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Galaxy S21
Do you have do not disturb on?
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cjm1228
Astronaut
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Galaxy S21
I don't think so. I have caller ID and spam protection on.
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Who_Dis
Neutron Star
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Galaxy S21

you may want to reach out to the carrier and see if the number handling process is filtering out the dr's office as a spam. those Spam calls filtering is handled by carriers and/or Google if i'm not mistaken.

cjm1228
Astronaut
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Galaxy S21
I'm afraid I'll have to do that. Thank you.
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Who_Dis
Neutron Star
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Galaxy S21

be mindful that the first person to receive the calls are techs who work off of scripts, if they keep running you around in circles that means they don't know and simply wish to toss you to Samsung customer services and be done with it. You'll likely need to talk to the higher up engineers for proper help if the techs can't figure out the issue.

cjm1228
Astronaut
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Galaxy S21
I don't think I have the patience!