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Nest Camera History Playback Paused

(Topic created: 02-25-2021 09:30 PM)
Durstee235
Cosmic Ray
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Galaxy S21

When trying to playback history on any of my Nest cameras the playback just freezes or pauses.  It will not play.  If I rotate my phone to landscape it will update and sometimes play and also sometimes jump ahead.  Very strange behavior.  Anyone else see this behavior on their new device?  Using the Galaxy S21 Ultra 5G on At&t.

 

Video Behavior: https://drive.google.com/file/d/1UlG5h9LdCJvDb3ZswOk1uSWmIjij9-Qn/view?usp=sharing

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S21

Is the app up to date?

 

I would recommend reaching out to Nest to verify the app version that is on your device is currently compatible with the S21 Ultra and the Android version on your device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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7 Replies
plano-mano
Red Giant
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Galaxy S21

sorry i dont have nest camera to test it out, but try submit this issue to samsung members app

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Is the app up to date?

 

I would recommend reaching out to Nest to verify the app version that is on your device is currently compatible with the S21 Ultra and the Android version on your device.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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Durstee235
Cosmic Ray
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Galaxy S21
Yes, app is fully updated. Running version 5.61.0.2. I have already reached out to the Google Nest team and the video of my issue is logged with their senior support team. they have no fix as of now. seems odd that nobody else is experiencing this. it's not that uncommon of a device.
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zipperdu
Constellation
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Galaxy S21

I'm having the same issue, same app version. Did you find a solution yet?

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Durstee235
Cosmic Ray
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Galaxy S21
The only thing I can usually do to resolve it is to rotate my phone from portrait to landscape or vice versa.
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zipperdu
Constellation
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Galaxy S21

Nest support didn't have solution either, they escalated it to the engineering department. Let's see what they say.

tjsnest1
Astronaut
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Galaxy S21
How do I I complete the setup of my nest cam
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