No read delivery/receipts on unlocked phones

[userYTONfGAiHz]

I just found out that because I went through Samsung instead of Tmobile to purchase my phone that I can't get delivery, text and typing receipts. How do I file a complaint with Samsung. This is one of the features I specifically look for in a phone. I'm furious that I spent $1000 on a phone that doesn't have one of the key features I want. 

[MrsAnna]

I'm super upset as well since I got the unlocked samsung s20+

[Stephanie Nikki · Accepted solution]

Sadly it is true that Unlocked devices may not be compatible with Carrier specific features. You can always speak with your Carrier regarding compatibilities with their services.

[thefirstslice]

I have the T-Mobile Samsung Galaxy S21 that I bought through T-Mobile, but the native messages app isn't showing a "read" receipt for any other Android/Samsung user except someone with the same exact variant as me (also T-Mobile Galaxy S21). I tried messing around with all the settings, but nothing appears to work... how is it that the Galaxy S10 can send and receive read receipts, but this one can't?

[undefinedvalue]

Hey there, I'm on an S10+ and I noticed the same thing. A support tech made me feel crazy by saying there never was read receipts. I wasn't talking about the receipts as in getting a text when an SMS goes through. Are you also thinking on the darker blue chat that works like an IM?

[thefirstslice]

UPDATE: I was recommended to download and install Carrier Services from the Google Play Store. I did that and then used Google Messages to activate "Chat Features" and then reset my phone and by the following morning, my Samsung (pre-installed) messages app has returned to normal functionality and I can see "read" receipts from other Android users.

[karenr]

did you do a factory reset

[user0Aa1ujSomL]

My chat features on Google messages is grayed out.  Bought 21 plus thru Samsung.

[userS3aXO2n6B5]

You'll have to make it your default messaging app first.

I'm trying thefirstslice's recommendation to fix the pre-installed messaging app issue and see if it works for me. Although, I don't see how changing chat features on a 3rd party app will help with a pre-installed app.

[user0ZU2A2LYRi]

I also don't see how downloading the google play carrier services patchfix will effect things after a factory reset? hmm, I'm loathe to try this because I've been using my phone for a month and it's full of apps and files I'd have to backup to do said reset....

any chance his trick worked for you? if it's not going to work anyways, I might as well no go through the effort.