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Original topic:

No read delivery/receipts on unlocked phones

(Topic created: 01-29-2021 06:30 AM)
userYTONfGAiHz
Astronaut
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Galaxy S21

I just found out that because I went through Samsung instead of Tmobile to purchase my phone that I can't get delivery, text and typing receipts. How do I file a complaint with Samsung. This is one of the features I specifically look for in a phone. I'm furious that I spent $1000 on a phone that doesn't have one of the key features I want. 

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SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy S21

Sadly it is true that Unlocked devices may not be compatible with Carrier specific features. You can always speak with your Carrier regarding compatibilities with their services.


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10 Replies
musepharaoh
Comet
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Galaxy S21
You need to know that the problem isn't Samsung but rather T-mobile. I had a similar experience with T-mobile when I bought my unlocked note 10 plus to them and they put their sim in my phone. I couldn't use RCS messaging or do basic things like Sim swaps because when you get a T-mobile sim, it sometimes carrier locks your device even if you own it. Honestly, I would recommend that you stop using T-mobile or Sprint with Samsung products as they are nearly incompatible with each other. Not to mention that T-mobile is awful at pushing out updates to our phones on time. I personally use Verizon now after being a T-mobile customer for 9 years and the difference is night and day. I can also recommend AT&T as either of these carriers will do a much better job than T-mobile. You could spend $5,000 on a new phone but if the carrier doesn't work well with it, what's the point?
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MrsAnna
Constellation
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Galaxy S21

I'm super upset as well since I got the unlocked samsung s20+

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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Sadly it is true that Unlocked devices may not be compatible with Carrier specific features. You can always speak with your Carrier regarding compatibilities with their services.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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thefirstslice
Constellation
Options
Galaxy S21

I have the T-Mobile Samsung Galaxy S21 that I bought through T-Mobile, but the native messages app isn't showing a "read" receipt for any other Android/Samsung user except someone with the same exact variant as me (also T-Mobile Galaxy S21). I tried messing around with all the settings, but nothing appears to work... how is it that the Galaxy S10 can send and receive read receipts, but this one can't?

undefinedvalue
Astronaut
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Galaxy S21
Hey there, I'm on an S10+ and I noticed the same thing. A support tech made me feel crazy by saying there never was read receipts. I wasn't talking about the receipts as in getting a text when an SMS goes through. Are you also thinking on the darker blue chat that works like an IM?
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thefirstslice
Constellation
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Galaxy S21

UPDATE: I was recommended to download and install Carrier Services from the Google Play Store. I did that and then used Google Messages to activate "Chat Features" and then reset my phone and by the following morning, my Samsung (pre-installed) messages app has returned to normal functionality and I can see "read" receipts from other Android users.

karenr
Cosmic Ray
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Galaxy S21
did you do a factory reset
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user0Aa1ujSomL
Astronaut
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Galaxy S21

My chat features on Google messages is grayed out.  Bought 21 plus thru Samsung.

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userS3aXO2n6B5
Constellation
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Galaxy S21
You'll have to make it your default messaging app first.

I'm trying thefirstslice's recommendation to fix the pre-installed messaging app issue and see if it works for me. Although, I don't see how changing chat features on a 3rd party app will help with a pre-installed app.
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