JUMP TO SOLUTION Solved

Original topic:

Not getting multimedia messages from Group chat

(Topic created: 12-15-2022 09:57 AM)
Beadster
Astronaut
Options
Galaxy S21

I have a Samsung S21. At times I don't receive multimedia messages. Is there something in the settings that would prevent this or would it be my cell service. My husband sent a message to several family members and I didn't get it

 

 

1 Solution


Accepted Solutions
Solution
CJH3
Astronaut
Options
Galaxy S21
In group chats sometimes I do not receive multimedia messages from iPhones users in the chat but see the messages about the media. I don't if that helps but that is one issue if it is an iPhone

View solution in context

0 Likes
Reply
7 Replies
Beadster
Astronaut
Options
Galaxy S21
I would appreciate any help with this issue. It doesn't happen with all multimedia messages.
0 Likes
Reply
alyspops
Astronaut
Options
Galaxy S21
I have a new A13. MMS worked fine for a week. Yesterday it couldn't deliver messages to one group member...I don't have a clue why...but the iPhone thing is a possibility.
0 Likes
Reply
Solution
CJH3
Astronaut
Options
Galaxy S21
In group chats sometimes I do not receive multimedia messages from iPhones users in the chat but see the messages about the media. I don't if that helps but that is one issue if it is an iPhone
0 Likes
Reply
Beadster
Astronaut
Options
Galaxy S21
Thanks for reply. The initiator of the text, my husband, has a new iPhone and I had wondered if that was the issue. He did a test with a single text and I received as usual but he resent the multimedia and I still didn't get it nor did I see any replies from non iPhone users.
CJH3
Astronaut
Options
Galaxy S21
Likewise my issue! No problem. I knew it sounded familiar!
0 Likes
Reply
bill-e
Samsung Care Ambassador
Options
Galaxy S21

Your husband's phone has to be configured to send the MMS otherwise it only sends iMessage. 

  1. Navigate to the Settings app on your iPhone 13.
  2. Then, scroll down and tap on ' Messages .'
  3. Look for the section titled ' SMS/MMS .'
  4. To enable MMS, flip the switch on the right side of ' MMS Messaging

 

 

 
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
0 Likes
Reply
Beadster
Astronaut
Options
Galaxy S21
Thanks so much for the information. I will pass it along. However most of the others if not all in the group text have android phones and they got the text. I was the only one who did not
0 Likes
Reply